The Impact of Artificial Intelligence on Global Business Services in Ghana and Rwanda

Summary

How can workers in global business services (GBS) in Ghana and Rwanda prepare for AI? We ran 14 day-long AI workshops with 279 GBS workers and trainees and surveyed 168 of them three months later. 70 percent said the workshop had changed how they use AI significantly or completely, and 69 percent said it saved them at least five working hours a week. More than 80 percent felt they had become better at tasks such as writing emails, researching and solving problems. Only 22 percent had access to comparable AI training, and 90 percent asked for a follow-up workshop. The paper closes with recommendations for firms, associations and governments.

Citation

Melia, E. (2025, July 27). The impact of artificial intelligence on global business services in Ghana and Rwanda. SSRN.

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Topics

AI literacy · GBS · Ghana · Rwanda · future of work